1. Content Policy

Welcome to Turf Online, located at http://www.turfonline.co.uk (‘Site’), which is owned and operated by Harrowden Turf Limited (‘we’, ‘the Company’, ‘our’ or ’us’, as applicable). We are committed to protecting and respecting your privacy. This policy (together with the Terms, Privacy Policy and any other documents we refer to in this policy or the Terms) contains the terms that govern the use of the Site and the orders you place and purchase.

This Content Policy sets out the terms for the use of content on the Site, whether the content is provided by us or submitted to the Site by you or by others.

This Content Policy also sets out the terms for the use of services provided via the Site, including any forums, message boards or communities.

Your use of the Site means that you accept, and agree to abide by, this Content Policy, which supplements the Terms.

Please see section B1 “E-Commerce Sale of Products” of our Terms that sets out, Promises, Liability and Disclaimer for details regarding your responsibility in respect of the use of the Site.

2. General provisions

All of the content on the Site is owned by (and all copyright, trademark and other intellectual property rights in that content, shall at all times remain vested in) us or our licensors and is protected by the UK and international copyright and other intellectual property laws.

Our content includes any information or other material found on or via the Site, including without limitation text, databases, graphics, videos, software and all other features found on or via the Site.

The trademarks appearing on the Site are owned by us or our licensors including Harrowden Farms, Harrowden Turf, Turfonline, Spearhead Turf, Turfland, Enviromat, Meadowmat, Q Lawns, Soil Online and Stewarts Turf.  No permission is given in respect of the use of any of these marks or brands, and any such use may constitute an infringement of the holder’s rights.

3. Using content on the Site

You are not in any circumstances permitted to:

make commercial use of ‘our content’ or any other user’s content;

breach or circumvent any laws, third-party rights or our policies;

Copy, adapt, vary, distribute, edit, modify, translate, transpose or permanently store, in part or whole, any of the content on the Site.  This means you are not permitted to:

print any page of the Site or otherwise produce hard copies of the text, images or other content we make available except for a copy of the Terms, Content Policy, Privacy Policy and Cookie Policy; or

reproduce or incorporate the content from the Site in another electronic document e.g. by saving any page of the content using your web browser, by using the functionality provided by the software on your access device to ‘copy and paste’ or ‘screen grab’ any content from the Site and place into an electronic document or by converting any of the content into another file format (e.g. PDF or picture file);

photograph or record as or convert into video or audio, all or any part of the content;

use the content to compile a database of, or re-create the whole or substantial part of the content by making repeated and systematic copies of insubstantial parts of, any of the content;

alter, modify or circumvent, or attempt to circumvent, any copy protection and/or digital rights management measures within the Site or its content;

alter or remove any watermarks and/or acknowledgements included in the content on the Site;

use the Site or its content for any illegal purpose and in particular, you will not interfere with or disrupt the Site or servers or networks connected to the Site or disobey any requirements, procedures, policies or regulations of networks connected to the Site;

sublicense, sell or rent access to the site or its content or use the Site or its content for any illegal purpose;

to use the Site to send, knowingly receive, upload, download, use or re-use any material which does not comply with this Content Policy;

to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) using the Site; or

remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to or are contained within the content.

4. Submitting content to the Survey / the Site

Any information, material and content which you and other users contribute by agreeing to take part in our online feedback survey provided by Reviews.co.uk (“Survey”), is generally known as ‘user-generated content’ (‘UGC’). Paragraphs 1.10 to 1.15 below set out the rules for contributing content, the ways in which we and other users may use your UGC, and how you can use their UGC.

You agree to ensure that:

any UGC that you submit does not contain any personal information about you or any other person. ‘Personal information’ is any information that could potentially identify an individual, such as their last name, date of birth, email or home address, information about their family or other contact information;

all information that you submit is accurate, true and up-to-date in all respects at all times and is not misleading in any way;

all information that you submit is lawful and not defamatory, abusive, threatening, harassing, obscene, discriminatory, likely to cause distress, intended to incite hatred or otherwise objectionable or embarrassing to any other person; and

any UGC you submit is not in breach of any copyright and, in the case of any content that you do not own, you have permission from the copyright owner to use and to permit its use as contemplated by this Content Policy and the Terms, and by any third parties that we may authorise under the Terms. We may from time to time provide guidance to help you to understand and respect the principles of copyright.

When submitting your UGC to the Survey, you may not:

submit any messages in relation to a dispute about any decision we make concerning your conduct under these Terms;

distribute viruses or any other technologies that may harm the Site or the interests of any users of the Site or otherwise interfere with or disrupt our systems;

impersonate another person or otherwise misrepresent your affiliation with a person or entity;

harvest or otherwise collect or use information about others without their explicit consent;

allow any other person or entity to use your log-in details or account for submitting or viewing comments;

continue to use the Site or Survey whilst your registration is temporarily suspended or after your registration has been permanently terminated; or

engage in any other conduct that restricts or inhibits any other person from using or enjoying any area of the Site, or which, in our judgment, exposes us to any liability or detriment of any type.

We reserve the right (but we are not obliged) to do any or all of the following:

record the communications that are posted to us;

investigate a claim that any one or more communication does not conform to the terms of this Content Policy or otherwise with the Terms and determine in our sole discretion what action to take in respect of such communication;

delete without notice communications which are abusive, illegal or disruptive, or that otherwise fail to conform with this Content Policy;

terminate a user’s registration with the Site;

monitor, edit, or disclose any communication to the Site; and

edit or remove any communications posted on the Site, regardless of whether such communications breach these Terms.

5. Your content

By submitting your UGC to the Survey, whether text or pictures or otherwise, you are promising to us and to other users that:

you either own all rights (including copyright) in that UGC or that you have obtained the necessary permissions to make the UGC available through the Site in accordance with this Content Policy and permit its use via the Site and by any third parties we authorise, and that you will provide us with evidence of such permissions should we require; and

you will not be infringing anyone’s rights or breach any law or regulation (including data protection and privacy laws) by contributing that UGC and by allowing it to be used in the ways described in this Content Policy.

6. Who can use your content and how they can use it

If your UGC is submitted to the Site:

you are granting us and any third parties we authorise unlimited, non-terminable and free permission (including the right to sublicense that permission) to use, re-use, copy, adapt, abridge, amend, distribute, modify, translate, publish, perform, display, develop, reproduce, communicate to the public and to make your UGC otherwise available in any form and/or by any media (whether now known or hereafter devised), including through any on-demand or broadcast service, whether on a commercial or non-commercial basis anywhere in the world. By way of example only, this will include permission to:

make your UGC available through the Site to other users of the Site; and

allow any third parties authorised by us to reproduce, display, publish, communicate, perform and/or embed your UGC on their platforms, including their websites and applications.

you are granting to every other user of the Site unlimited, non-terminable and free permission to use all or any part of your UGC on the same terms as you are permitted to use their UGC, as described in paragraph 1.15 below.

Your permitted use of UGC on the Site

You may view any UGC that is subsequently submitted on the Site for your own personal and non-commercial purposes only. You are not, in any circumstances, permitted to:

make commercial use of any such content;

edit any such content; or

remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to, or are contained within, the content.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this Content Policy, in whole or in part, through your use of the Site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this Content Policy constitutes a material breach of the Terms on which you are permitted to use the Site and may result in our taking all or any of the following actions:

immediate, temporary or permanent withdrawal of your right to use the Site;

immediate, temporary or permanent removal of any posting or material uploaded by you to the Site;

the issue of a warning to you;

legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

further legal action against you; and

disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

How to contact us

1.1  Questions, comments or requests concerning this Content Policy are welcomed and should be sent to us by completing the “contact us” form found on the Site or by email enquiries@harrowdenturf.co.uk.

1.2  The Site is owned by Harrowden Turf Limited, a company incorporated in England and Wales.  The registered office address is the Colpmans Farm, Islip, Kettering, Northants, NN14 3LT and our registered company number is 09297147.